ESI | Technical Issue | Check-in Issue: Azure DP100 exam release issue.

Contact Pearson Vue https://home.pearsonvue.com/microsoft/contact for issues when sitting an exam

Hi DataAY,

Thank you for contacting the Microsoft Community.

I understand how important it is for you to complete your DP-100 exam, especially considering the time and effort you've dedicated to preparing for it. Please know that I’m here to support you throughout the process.

For us to locate and verify your account, kindly provide the required details via the private message I initiated. Upon receipt of the details, this will enable me to take the necessary action.

For future reference, please note that it is recommended that we use the official system test on the same computer and in the same location, as using a different internet speed checker may result in a different speed that Pearson Vue Software may detect. In addition, it’s essential to thoroughly review the technical tips and ensure that all technical requirements are met before taking the exam. For detailed information, please refer to the Pearson VUE Online Testing Guide and About online exams with Pearson VUE | Microsoft Learn.

Moreover, with the experiences that you've had, you can also submit your personal feedback through Pearson Vue. You may refer to Feedback and complaints | Pearson qualifications.

I appreciate your insights on this matter, @Julian Sharp.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank You.

Kind Regards,

Hi DataAY,

Thank you for your prompt update.

Using the details you have shared, I was able to verify the details in your account. Additionally, it’s great to know that you’ve been in touch with the ESI Support team, and I appreciate you sharing the Case ID number. I’ve reviewed the ticket, and it appears that the ESI Support Team is actively collaborating with our back-end team on your case. Your patience and cooperation are greatly appreciated during this process.

Rest assured that the ESI Support Team is committed to resolving this matter swiftly and will keep you updated via your work email address. Kindly continue to coordinate with them.

Should you require further assistance or any questions from our end, please don't hesitate to let me know.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private messages. If the resolution provided did not resolve the issue, please post a new question.   

Kind Regards,

Hi DataAY,

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please create a new support request.

Kind Regards,