ESI | ticket creation error: Login not possible to open a Enterprise Skills Initiative (ESI) support ticket

Hi Carlos,

Thank you for contacting the Microsoft Community.

I understand the importance of being able to access the ESI portal so that you can get the support you need regarding your voucher. Allow me to provide assistance for you to reach them.

Since you're an active ESI learner and you're having issues with raising a case with them, kindly share the information I requested in the private message as this will allow me to verify your account and determine the next course of action to take.

Meanwhile, for you to access the ESI portal, kindly ensure that you're signing in using your work email so that you can be able to get through.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Kind regards,

Hi Carlos,

Thank you for your response.

With the information you have provided, I have now successfully forwarded your concern to our Support Team as this will enable them to check the next best course of action and ensure that your request will reach the designated support team.

You can refer to our private message for the Case ID number as it will serve as your reference.

Thank you for your patience and understanding in this matter as we look into your case.

Please expect an update within 3-5 business days or as soon as we hear back from our Support Team.

Kind regards,

Hi Carlos,

I hope you're doing well at the moment.

Great news! I have received an update from our support team regarding your case, kindly refer to our private message for further information.

Meanwhile, please let me know if you still need any assistance from our side and I'll gladly assist.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.

Kind regards,

Hello,

I am confused about this high pressure to close the ticket if no reaction after 24 hours. I understand that you have metrics to close tickets fast, but 24 hours is just too short.