exam reschedule mail

Hi Aashi,

Thank you for contacting the Microsoft Community.

I understand how important it is for you to reschedule your exam due to the technical issue you experienced. I can imagine the effort you’ve put into preparing to showcase your expertise successfully. Allow me to assist you further to move forward.

Upon further investigation, using the information you have provided via this thread, I can confirm that you are an ESI Learner. It is best to reach out to the ESI Support Team through your work email directly as they can collaborate with Pearson VUE to successfully reschedule your exam using the same discount. They typically respond within 3-5 business days. Please see our private message for their contact information.

Should you need further information or clarifications, please do not hesitate to reach us out and I'll be more than happy to assist you.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Hi Aashi,

I hope you are doing well.

As our main goal is to ensure that we got you well covered, I am sending you a follow up response to confirm if you require any further assistance and I'll be more than happy to assist you with it.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.

Warm Regards,

Hi Aashi,

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Warm Regards,