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Exam results not showing up. Unable to download certificate.

Hello, 

I cannot see my exam results, transcript or certificate after I completed my 70-483 exam this morning. 

On Saturday, May 30, 2020 09:45 AM NZST I started the 483: Programming in C# exam. 

I used the official OnVUE software to log into the exam, I took photos of the surrounding area and this was approved. 

I chatted to the person monitoring me via the chat window, and then the exam started fine.

I got up to question 41 of 44. Suddenly the OnVUE program crashed. I saw on screen a popup that had a keyword "network" in the message, it disappeared too fast for me to read the entire message, the OnVUE program crashed. 

I tried to log back into the OnVUE session using my exam one time log in code which I was given at the start however this did now work. 

I have not contacted anyone else up to now about the issue because I thought after 2 hours maybe my dashboard would be updated with the relevant certifications and badges etc. This is not the case. 

My exam Order Number/Invoice number is 0054-0179-4007. 

Can someone from the OnVUE or Microsoft team please, 

  1. Check my account to confirm my test results were submitted.
  2. Confirm my account is still valid.
  3. Let me know why my results are not displayed on my profile. 

Please see the images attached. Why do I have these errors on my account?


Hi MaxCopley,

 

Regarding your issue in downloading your transcript and certificate, please follow the steps provided below.

 

1. Try using your browser in InPrivate/Incognito.

2. Should the issue persist clear cache and cookies (steps here) Make sure you check Preserve Favorites website data and check both Temporary Internet Files and Cookies then click Delete.

3. Once done, please go to  Microsoft Certification Dashboard and try to download them again

 

If the above steps did not work, please provide the information requested in the private message initiated, so we can locate and verify your account and send your transcript/certificate on your registered email address. To see this option, please refer to the image below.

 

 

 

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after two business days.

 

Best regards,

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Hi MaxCopley,

 

I just received an update from our Engineering Team that your issue in downloading your (certificate/transcript) should be resolved now. Please go to your Microsoft Certification Dashboard and try again. Should you continue to experience the same issue, follow the steps provided below.

 

1. Try using your browser in InPrivate/Incognito.

2. Should the issue persist clear cache and cookies (steps here) Make sure you check Preserve Favorites website data and check both Temporary Internet Files and Cookies then click Delete.

 

If the above steps do not resolve your issue, please provide us with a PSR (Problem Steps Recorder) via private message so we may continue troubleshooting with you.

 

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after two business days.

 

Best regards,

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Hi MaxCopley,

 

Upon checking, I don’t see any duplicate account under the profile information provided.

 

I have moved your last response to the correct support team who can further assist you on your exam issues.

 

You may refer to this post for the said thread.

 

Let me know if you have other questions.

 

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after two business days.

 

Best regards,

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Hi MaxCopley,

 

We would like to know if the resolution provided resolved the issue on our end. Please let us know if additional assistance is needed. Otherwise, we’ll proceed in closing and locking the case within two business days

 

Best regards,

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Hi MaxCopley,

 

We would like to hear back from you to ensure that your concern has been resolved. If no response is received, we'll proceed in closing the case on the next business day.

 

Best regards,

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No it hasn't. You need to find my account details and confirm if the results have gone through to your system via the OnVUE software.

Like I said the exam software OnVUE stopped working on question 41 of 44. 

I need to know if your systems have my results. You need to check this at your end. 

I showed you the screenshots. Your advice is not the fix. 

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This is the view I get after following your advice. 

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questionsfor more information on how you can protect your privacy.***

 

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Hi MaxCopley,

As mentioned, I have moved your post to the correct support team who can further assist you in regards to your exam related issues.

You may refer to this thread for further assistance.

Let me know if you have questions related to Microsoft Certification such as account update, exam and certificate queries.

Since no action is required, I will be closing and locking this thread. If you need further assistance, please post a new question so we may assist you.

Best regards,

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Question Info

Last updated July 16, 2020 Views 113 Applies to: