Hi Nic.L,
Thank you for contacting the Microsoft Community.
I appreciate your drive and perseverance in finding ways to complete one of our offered exams. Your transparency for sharing your exam experience in detail is highly appreciated, and I want to ensure that your time and effort spent preparing for it won't be in vain. I'm here to provide you with guidance for you to make the most of this opportunity.
Due to the situation, you experienced that your exam gets revoked, please know that it needs to be reported immediately to Pearson Vue for further investigation, as they have direct access to your exam appointment, and they can also provide recommendations and alternatives such as rescheduling for your exam. Kindly, select your region to ensure that you will reach the correct support group. The support team typically respond within 3 to 5 business days.
Meanwhile, since you already have an open ticket with Pearson Vue, I would also appreciate it if you could provide me with the necessary information through the private message to proceed in taking care of your concern.
Moreover, if you are trying to utilize a company (ESI) discount, kindly note that you need to contact the ESI Support Team through your work email. They will provide you with the appropriate instructions and guidance on how you can successfully schedule the exam using the same discount, as they are the ones who can collaborate with Pearson VUE to successfully schedule your exam. They typically respond within 3-5 business days.
Should you need further assistance on our end after your interaction with the ESI support team, kindly provide me with the ESI Case ID number along with the necessary information through the private message I initiated, for me to follow up with them on your behalf.
Once received, rest assured that the information will be secure and well taken care of.
Moreover, you can use the experiences that you have described to provide your personal feedback through Pearson Vue. This is a platform that allows you to submit your opinions and insights on various topics and issues.
You may refer to Feedback and complaints | Pearson qualifications.
As my goal is to ensure that I will be able to assist you properly, please let me know if additional assistance is needed.
I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.
Best Regards,
