General | Rescheduling: Exam rescheduling error on pearsonvue

Hi Begum,

Thank you for contacting the Microsoft Community.

I understand the importance of rescheduling your exam that is preferrable with your time and date for you to ace and complete it, to show your skills and expertise. Allow me to extend my assistance to have this resolved. 

I encourage you to conduct the basic troubleshooting steps listed below before rescheduling your exam, to make sure that there will be no browser related issues:

1. Make sure you have the latest browser (Edge/Chrome/IE or Mozilla Firefox) and try using your browser in InPrivate/Incognito. 

2. Clear browser cache and cookies and allow all cookies/third party cookies on your browser settings.

3. Log in to your Learn profile and choose Profile from the dropdown menu in the photo avatar.

4. Go to Credentials in the profile menu and select Certifications beside Applied Skills.

5. Scroll to the exam appointment you wish to reschedule and choose the “Reschedule” link.

6. You will be redirected to the exam delivery provider’s site to reschedule your exam.

Note: In line with Reschedule and cancellation, please know that it must be processed at least 24 hours prior to the appointment, or the fee will be forfeited.

Meanwhile, if you have utilized a company discount, it is best to reach out to the ESI Support Team for immediate assistance as they can take care of the communication with your exam provider in modifying your appointment. You may inform them of the situation that you experienced. Please make sure to log in using your work email address and they typically respond within three to five business days. I provided their direct contact details to the private message I initiated.

Should you need additional assistance after obtaining the Case ID for exam provider, kindly provide it through the private message.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Sincerely,