Hi Mandavi,
Thank you for contacting the Microsoft Community.
I understand that technical issues can be unexpected, and I know how important it is for you to schedule your PL-300 exam. Rest assured, I will provide you with the necessary information to address your concern.
To identify and verify the error you received, please provide a complete recording of the entire process via private message along with the necessary information requested. Starting from the sign-in page and continuing until the error occurs. To do this, use the Snipping Tool. Open the tool, select the video icon, click 'New,' draw the area you want to record, press 'Start' to begin recording, and 'Stop' to end it. For Mac devices, please click this link.
Meanwhile, you can try scheduling the exam by following the steps below.
Go to the PL-300 exam page and click the button to schedule your exam.
You may need to sign in to your Learn Profile using your personal Microsoft account (MSA).
Provide your address, phone number, and contact email as required by Pearson Vue. Microsoft does not store this information.
Click "Submit" to be redirected to Pearson Vue and complete your exam scheduling.
Furthermore, while scheduling an exam, please be aware that including punctuation, special characters, and diacritical marks in the required information, such as name, address, and contact number, may cause issues.
Additionally, you might want to clear your browser cache by following these steps:
Sign out from the browser.
Clear the cache and delete cookies.
Restart your browser session.
Use an "InPrivate" browser session in Microsoft Edge.
Allow all third-party cookies through the browser settings.
If you are using a work computer, consider trying a personal machine to avoid any restrictions.
Moreover, if you are using a company discount and are an active ESI Learner (part of an organization affiliated with the Enterprise Skills Initiative), please reach out to the ESI Support Team. They manage all concerns for active ESI Learners, including exam-related issues. You can find their contact information in the private message.
To ensure we can assist you effectively, please let us know if you need any additional information.
I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Message. Thank you.
