Hi Chao,
Thank you for contacting the Microsoft Community.
I understand the significance of receiving notifications or updates regarding your score report, as it provides a valuable reference for your completed exam. I am here to assist you with this matter and ensure you receive the necessary information promptly.
Normally, score reports are issued within 24 hours of completing the exam, but it can take up to 48 hours. Ensure you're logged in with the email address used to register for the exam to see your score report on your Learn dashboard. For more information, you may want to visit the Exam scoring and score reports page.
If the score report is still not reflecting on your Learn profile and it's beyond 24 hours, kindly provide the requested information via private message at your earliest convenience this will allow us to locate and verify your profile to check the root cause of the issue.
In the meantime, if you are an active ESI Learner affiliated with an organization participating in the Enterprise Skills Initiative, we encourage you to reach out to the ESI Support Team. They are dedicated to addressing all concerns of ESI Learners, including your score report. The team will also offer valuable options and recommendations to assist with your concerns. Please refer to the contact information provided in the private message for further assistance.
Alternatively, you can also follow the steps provided below to view your score reports directly from the Pearson VUE website:
Follow the steps on how to schedule an exam by selecting a certification on this page Browse Credentials | Microsoft Learn
Before being redirected to Pearson Vue, you’ll need to provide details such as your address, phone number, and contact email.
Once done, you will be routed to the Pearson VUE Dashboard. Please follow the steps shown below.
Should you have any other questions or clarifications, please feel free to ask.
I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question. Thank you.
Best Regards,
