General | Score Reports: I have taken assessment for AZ-104 on ********, i have not cleared the exam i want the transcript report of my score it is not available please help

I have taken assessment for AZ-104 on april *********, i have not cleared the exam i want the transcript report of my score it is not available please help

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Hello, Pravalika Jalagadugula.


Thank you for contacting Microsoft's Community. 

We would like to inform you that we moved your thread from 
Microsoft Credentials / Other to Microsoft Credentials / Exams / Score Reports or Exam Results an exams specialist moderator will respond to you within the next business day. Please stay connected while they reach out on this forum.



Best regards,

Maria Moreno
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST (Except US Public Holidays)
Estimated Response Time: Within 1 Business day.

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Hi Pravalika,

Thank you for contacting the Microsoft Community.

I understand how important it is for you to locate your transcript and report your score after completing the AZ-104 exam. Rest assured, I will provide you with all the necessary information to address your concern.

To help us verify and locate your account, please send the requested information via private message.

Meanwhile, if you are using a company discount and are an active ESI Learner (part of an organization affiliated with the Enterprise Skills Initiative), please reach out to the ESI Support Team. They manage all concerns for active ESI Learners, including exam-related issues. You can find their contact information in the private message.

To access your score report successfully, please ensure you sign in using the same credentials you used when scheduling the exam. You may also consider signing in to your Credentials profile using any other email address you might have used when booking the exam, as it may have been recorded under a duplicate profile. For your reference, you may visit Exam scoring and score reports | Microsoft Learn.

To ensure we can assist you effectively, please let us know if you need any additional information.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Message. Thank you.

Kind Regards,

Ejay_C01
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Last updated June 24, 2025 Views 16 Applies to: