Hi, I'm trying to register for Microsoft certification using VISA debit card but I'm receiving payment failed every time. I tried multiple times but faced the same. How to resolve the issue?

Hi manogna,

Thank you for contacting the Microsoft Community.

I understand how important it is for you to address your payment error as you want to register for a Microsoft Examination to earn your certification and prove your proficiency. With this, allow me to provide you with further information and guidance to resolve your issue.

Please be advised that as per the Pearson VUE - FAQs // Payment, the accepted payment methods are Visa, American Express, or MasterCard debit or credit cards. Since you are using a VISA debit card but are still getting this error, you may try using other payment methods if they are available, or proceed with contacting the Pearson VUE Support Team as they have more transparency when it comes to billing and transactions. You may reach out to them through the contact details provided below:

Pearson Vue Hotline: Customer service :: Microsoft :: Pearson VUE (replies within 3-5 business days if contacted via email).

Additionally, you may also contact your banking institution and have this verified on their end, in case the cause of your payment error has something to do with your bank.

Please reach back to me if you were able to contact them and if there are any updates, so that if there's something else I can help you with, I will be able to continue supporting you.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond. Thank you.

Best Regards,

Hi manogna,

I hope you've been well.

As I want to ensure that I have you well covered, I am following up with your case if you were able to try other payment methods or contact the Pearson VUE Support Team, and if you were able to resolve your payment error, so that if further assistance or clarification is needed, I will be able to continue supporting you.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond. Thank you.

Best Regards,

Hi manogna,

We haven’t received any update from you. This case will now be closed and locked. If you need further assistance, please post a new question.

Best Regards,