How can I reschedule my AI-900: Microsoft Azure AI Fundamentals exam once I don't have access to the exam room?

Hi HOBA,

Thank you for contacting the Microsoft Community.

I appreciate you for reaching out to us for further assistance with the error you have encountered on your examination, as I know how important it is to value the time and effort you have prepared for this exam to highlight your expertise. Rest assured that I will provide an option to proceed.

For me to locate and verify your account, kindly provide the requested information through the private message I have initiated. This will allow me to further investigate your case and provide the most accurate resolution and more options. 

Please be advised that for technical issues, which occurred before, during or after an exam, we recommend our test takers to contact Pearson VUE support (they typically respond 3-5 business days) directly as they have the tools to modify your exam and can investigate what happened to provide options available for you.

As per with Reschedule and cancellation, please know that it must be processed at least 24 hours prior to the appointment, or the fee will be forfeited. 

Take note that as per online exams with Pearson Vue on or before you take the exam, you are required to perform a system test on the same computer and in the same location, you’ll be taking the exam to make sure your device is compatible with the OnVue Technical Requirements for the Candidate.

After contacting the above-mentioned Support Team, kindly provide the Case ID in the private message for us to monitor your case as well and to provide assistance in your case

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Best Regards,

Hi HOBA,

Thank you for your prompt response and providing the requested information in the private message.

With the information you have provided I was able to locate and verify your account. I was also able to determine that your exam AI-900 was tagged as no show.

Please note, if the exam got "missed" due to the said issue, you will be tagged as "no show" for the exam and rescheduling will result in a regular fee. 
 
To have this addressed, it is highly advisable to coordinate with your exam delivery provider directly for options on how you can proceed with your test. They can process this request over the phone as well as check the availability of the seat on your preferred date. You may contact them through the link provided in my initial response.
 
Pearson Vue: https://home.pearsonvue.com/microsoft/contact (they typically respond 3-5 business days)

After contacting Pearson Vue and further assistance is still needed, you may share the Case Id in the private message I have initiated for furthermore investigation into your case.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Best Regards,

Hi HOBA,

I hope you are doing well.

To make sure that I have your case well assisted, I just want to make a follow-up to see if the recommendations and options provided in my previous response resolve your concern about rescheduling your exam.

Kindly let us know if further assistance is needed by replying to this post or even in private message and I'll be happy to assist.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Best Regards,

Hello Steven_B29,

I'm fine, thank you. As far as my problem is concerned, I was under a lot of pressure, especially from my company, and I couldn't go through a procedure that was going to take me a long time. So I paid back the exam and by the grace of God I got the certificate.

Hi HOBA,

Thank you for your prompt response.

I'm glad to know and wanted to congratulate you on getting your certificate!

Kindly let us know if you will need further assistance by replying to this post or even in private message and I'll be happy to assist.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.

Best Regards,

Hi HOBA,

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Best Regards,