how cannot i get my badget certification

Hello, Kenou!

Welcome to Microsoft's Community.  

Based on your inquiry, we understand that you require assistance to access your certificate through your Learn Profile. We will happily help.

We want to inform you that the certification profile has been moved to Learn account: You no longer need to maintain a Certification Profile or MCID separate for your Learn profile, in this case your certificates and information will be in your Learn account.

To locate your previously achieved Certifications, we advise following these steps using all the Microsoft accounts you may have associated with your Certification Profile in the past.

Please refer to the following link with the details about the recent changes:

• New! Updated Microsoft Learn Exam Registration Experience (July 8th, - Training, Certification, and Program Support

If you are still unable to find your certificate, we have opened a Private Message where we have requested information related to your Certification Profile in order to verify it and assist you accordingly. You can access the conversation by clicking on the icon located on the top right corner of this page, it looks like this:

Please send the required information only through the Private Message feature for data protection purposes.

With the changes implemented in our site on July 8th, our internal security policies were updated and our Support Team is no longer able to confirm to our customers any personal information from their Learn Profiles, such as contact email address or email used to access their Learn profiles. 

We will be attentive to your comments. Take into account that after two business days of inactivity, the case will be closed and locked.

Best regards,

Hi, Kenou.

We hope this message finds you well.

In order for us to proceed with your case, we require some additional details surrounding your account. Due to the nature of the information required, we ask that you please utilize the Private Message feature. If no response is received we will proceed to close and lock the case within one business day.

Kind regards,

Hi, Kenou.

We hope this message finds you well.

In order for us to proceed with your case, we require some additional details surrounding your account. Due to the nature of the information required, we ask that you please utilize the Private Message feature. If no response is received, we will proceed in closing the case on the next business day.

Kind regards,

Hello, Kenou.

We hope everything is going well for you.

Unfortunately, we did not get an answer from you within the expected time frame. Hence, we will proceed to close and lock this case. Please note that once this thread has been closed and locked, you cannot reply over this channel.

If you need further assistance regarding your Microsoft’s Certification Profile, you can easily reach out to us by posting a New Question.

Wish you the best,