How do I link my certification profile correctly?

Hello, Ben.

Welcome to Microsoft´s Community.

As we understand from your post, you need help with the email account associated with your Certification profile; we will be happy to assist you.

To do so, we have initiated a Private Message where you will be able to share with us some useful information to verify your profile and proceed accordingly.

You can find the section in the top right corner of this page, as shown in the image below:

We will be very attentive to your response, if no response is received, the case will be closed and locked after two business days.

Kind regards,

Hello, Ben.

Hope you are doing well.

To proceed with your request, you will need to complete a migration process. This process will help to associate the MCID with the desired Microsoft Account.

Before proceeding with the migration process, you will need to delete the MS Learn profile associated with the MCID you provided via Private Message. This will not affect your Certifications.

1. Log in with the email associated with the MCID that you want to delete in MS Learn.

2. Click on the “Settings” option on the left side.

3. Scroll down and select the option “Delete profile”

For the migration process, please complete the steps listed below:

1. Open your Microsoft Edge Browser and begin a Microsoft Edge InPrivate browsing session by pressing the key combination Ctrl + Shift + N.

2. Copy and paste this link into the private window’s address bar: https://mcp.microsoft.com/mcp/home/migrate

3. Access using a personal Microsoft account. Please use a Microsoft account in this step, as the account used here will be associated with the MCID.

4. If you are shown an error message, please select the option "Home." You can then copy and paste the same link from Step 2 into the search bar.

5. After you have selected the option "Home," it will open a new window to the page shown in the image below.

6. Once this page has loaded, please delete the URL, and paste this one:

• https://mcp.microsoft.com/mcp/home/migrate 

Note: After you have selected the option "MCP Home," it is possible that you are being asked to log in again. Please proceed with the same MSA you used on Step 3. You will be taken to MS Learn. After this, please paste again the following URL on your browser search bar: https://mcp.microsoft.com/mcp/home/migrate

7. After pasting the URL and pressing enter, you will see this website. Please fill in the blank fields with the MCID and Access Code that we shared with you via Private Message.

Please let us know if there is anything else we can do for you. If the information we shared was helpful, please let us know by choosing “Yes” where it says, “Did this solve your problem?” located in the bottom right corner of this post. This will let us know if your support experience has been great or how we can improve it. If there is no response this thread will be closed and locked in one business day.

Kind Regards,

Hello, Ben.

Hope you are doing well.

In this case, the best solution is to create a new Microsoft account for you to complete the migration process. Once you have completed the migration process, you will be able to link your cert profile with your work account by following the steps below.

1. Sign in to Learn with your current personal account (MSA).

2. Go to the “settings” page in your Learn profile.

3. Under the “Account management” section, select “Add account”.

4. Sign in with your work or school (AAD) email account to add it to your Learn profile.

5. Sign out of Microsoft Learn.

6. Sign back into Microsoft Learn using your work or school (AAD) account.

7. Return to the “Account management” section and remove your personal account (MSA).

8. Select “Add account” and sign in with the personal account (MSA) that you use for your certification profile to add it to your Learn profile.

9. Sign out of Microsoft Learn.

10. Sign into Microsoft Learn with your newly added personal account (MSA).

Please let us know if there is anything else we can do for you. If the information we shared was helpful, please let us know by choosing “Yes” where it says, “Did this solve your problem?” located in the bottom right corner of this post. This will let us know if your support experience has been great or how we can improve it. If there is no response this thread will be closed and locked in one business day.

Kind Regards,

Hello, Ben.

We do hope you are doing well.

Unfortunately, we have not been able to get an answer from you and we will have to proceed with the closure and locking of this Forum. Note that once this thread has been closed and locked, you cannot reply over this channel.

                                                                                            
We want to invite you to please do not hesitate to reach out to us if any questions or issues arise, we will be glad to help.

If you need further assistance in regards of your Microsoft’s Certification Profile. You can easily do so by posting a New Question.

Best Regards,