How to complete registration for Learning Account

Hi K-MS2,

To register for an account on MS Learn, you need to sign in using your preferred Microsoft account and password on the MS Learn website. For you to check whether your registration is successful, you should be able to access and edit your profile page and view your achievements on the Learn website.

Before we proceed, we would also like to know the certificates that you have completed and the link where you have taken these certifications for us to ensure that we will be directing you to the correct area of support.

Also, if you would like to redeem your AZ-900 exam voucher, you would need to create a Microsoft Certification Profile by following the steps below:

1. Visit Microsoft Certification Dashboard.
2. On the upper right part, click on Sign in.
3. Enter your Microsoft account/Personal email address and password.
4. Click on Certification Dashboard.
5. Click ‘Edit your Certification profile’ and update the information.
6. Click Save to generate a MCID.

To verify the voucher, we would also like to know where you have received the voucher (e.g. Azure Virtual Training Days, Ignite Challenge, etc.).

Kindly send the all the requested details through the private message initiated. To view the message, click on the image below:

For your reference, note that Microsoft Certification and MS Learn are two different platforms, and our scope only includes performing modifications on a candidate’s Microsoft Certification Dashboard.

If you need assistance with the MS Learn platform, please see the MS Learn troubleshooting guide or provide specific feedback to MS Learn by reporting an issue.

Hello K-MS2,

I appreciate the details you have sent through private message.

I tried using your personal Microsoft account and was unable to locate any profile.

If you were able to create your own Microsoft Certification Profile, can we have your MCID?

You should be able to see your MC ID from the Microsoft Certification Dashboardonce signed in. It is located on this top right corner of the pages as shown below:

For assistance in linking your work account into your MS Learn Profile, please reach out to the MS Learn Support by reporting an issue.

As for your issue in claiming your exam discount from your company, I need to direct you to our Exams team for further assistance after we located and verify your Microsoft Certification Profile.

I look forward to your response. Please note that if no response has been received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Regards,

Hello K-MS2,

Thank you for getting us back.

Yes, we can schedule a callback as long as it is within the North America Region (Canada and USA).

Please provide your most convenient time and contact number via private message.

Thus regarding the error you are experiencing, we would also recommend for you to provide us with the PSR of the incident starting from the sign in page until you reach the error.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Regards,

Hello K-MS2,

Thank you for sending the details through private message.

I have coordinated with Janice so we can schedule a call on Monday between 10am until 4pm EST.

All the Best,

Hi K-MS2, 

As discussed, we will call you back you back on Wednesday.

If there is anything else, please let us know. 

Hi K-MS2, 

Appreciate your time in taking the call.

As discussed, please be advised that the MS Learnand Microsoft Certification are different platforms, hence we recommend to please contact the MS Learn Support team by reporting an issue if you need to associate your profile to a personal email address.

Also, since you have successfully created a Microsoft Certification profile and schedule exam AZ-900 with your exam voucher, in order to associate your MC ID to your Partner profile, please refer and complete these steps.

For further assistance, kindly contact the MPN (Microsoft Partners Network) Support team.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.

Regards,

Hi K-MS2,

It's good to know that you have successfully schedule your exam and apply the discount.

As for your MS Learn Profile, yes. Please reach out to the MS Learn Support team so they can assist you linking your work account.

This case will now be closed and locked. Please note that once Private Messaging has been locked and closed, you cannot reply. It was a pleasure to assist you.

All the Best,