Hi Ponnie,
Thank you for contacting the Microsoft Community.
I appreciate your time and effort you invested scheduling your exam along with your discount. Let me help you with the process for you to be able proceed with your registration.
Please know that to avoid error in redeeming any discount, as per design, you are required to use a personal/Microsoft account (outlook/gmail/hotmail) then you will be given an option to link the work email address on the discount page to redeem your benefit.
You can visit this Vouchers and redeeming discounts page for the step-by-step process in scheduling your exam. While scheduling, when you reach the "Select Exam Options" page, please make sure to choose your preferred exam delivery method. Kindly see the image below:
Kindly clear your browser’s cache and cookies and may try via InPrivate/incognito if you are to experience browser issue.
Additionally, starting March 1, 2023. ESI have changed Certification Exam Policy. Candidates will be charged a cost upon registering for the exam that is equal to 50% of the exam provider's current pricing and the other 50% would be discounted as part of the Microsoft Enterprise Skills Initiative benefits. The price of each exam may vary based on the country or location.
For further assistance, I would recommend contacting the ESI support team first as they are the ones who handle discounts obtained through your organization. You may contact the ESI Support team through the link below and please use your work email address when creating a ticket from them:
Rest assured you that the specialized team will take good care of your issue and a resolution will be provided.
If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.
Best regards,
