How to contact Support for certification issue?

Hello Khyati!

Thank you for contacting Microsoft's Community. 

Based on your inquiry, we understand you require assistance with your certification Profile. We will be happy to help you.

Kindly keep in mind that with the changes implemented in our site on July 8th, our internal security policies were updated, and our Support Team is no longer able to confirm to our customers any personal information from their Learn Profiles, such as contact email address or email used to access their Learn profiles unless the candidate provides us with the correct email addresses.

Our main recommendation is that you identify the email used to schedule your Certificate using any personal or work Microsoft account you may have used to register for your latest Exam and achieve your Certificate.

These emails are inaccessible through our support. Currently, we do not have the authorized tools to access sensitive information of our candidates.

Kindly remember If the correct email address is not provided from your side, we cannot confirm which email address is the correct one due to the new security policy.

Please note that our support is limited, and we appreciate your patience and cooperation throughout the process.

You can log in by following the link. You can also find your Microsoft Learn username and URL here.

When you have attempted these steps, please let us know.

Thank you for your patience and understanding.

We will be waiting for your response, if no response is received, the case will be closed and locked after two business days.

Kindly,

Hello Khyati!

Hope you are doing well.

We are waiting for your response. Otherwise, we will proceed to close and lock the case within one business day.

Kindly,

Hello Khyati!

Hope you are doing well.

We are waiting for your response. Otherwise, we will proceed to close and lock the case on the next business day.

Kindly,

Hello Khyati!

Unfortunately, we have not been able to get an answer from you and we will have to proceed with the closure and locking of this Forum. Note that once this thread has been closed and locked, you cannot reply over this channel.

We know that your inquiry might not be resolved yet, but you are important to us and that is why we want to invite you to please not hesitate to reach out to us.

If you need further assistance in regards of your Microsoft’s Certification Profile. You can easily do so by posting a New Question.

Kindly,