How to request to extend the validity of your discount/voucher code issued by Microsoft.

After completing the AI skills challenge, I got the 100% Voucher for DP-600. The voucher expiration date was 24 June. I also chose the same last data so that I could get time for preparation. But on exam day, I could not start the exam due to a technical issue, I was in contact with Pearson Vue and tried to resolve the issue bu the check-in window was over and I could not enter the exam anymore.

I opened a case immediately and requested them to give me another slot on 24 June, however, they could not provide me with any slot on that day and my voucher expired. And they sent me the following email. They asked me to contact the issuing authority to e
xtend the validity of the voucher code.


Answer
Answer

Hi meullah,

I hope you are doing well.

We so much appreciate your patience and understanding with this matter. Great news! We have received an update regarding your escalated case. Kindly refer to our private message for further details.

Should you need further information or clarification, please do not hesitate to reach us out and I'll be more than happy to assist you.

Otherwise, if this solves your problem, please indicate Yes to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.

Warm Regards,

Kaycee_T1
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Last updated June 23, 2025 Views 142 Applies to: