how to reschedule AZ-900 exam

Hi Ketki,

Thank you for contacting the Microsoft Community.

I recognize the importance of rescheduling an exam on your preferred date, as we value your time and dedication to prepare for the exam. Now that I am aware of the issue, rest assured that I will provide the needed information for you to move forward.

To process the Reschedule and cancellation, please see the updated steps below as the Certification section/tab has been recently updated into Credentials tab which were your scheduled exams and history are now under, including the score reports: 

• Log in to your Learn profile and choose Profile from the dropdown menu in the photo avatar.

• Select Certifications(Credentials) in the profile menu.

  

• Scroll to the exam appointment you wish to cancel or reschedule and choose “Reschedule” link. 

• You will be redirected to the exam delivery provider’s site to reschedule your exam.

Please be advised that when you reschedule an exam, you should receive a confirmation email if it's successful. You may want to visit the Junk/Spam folders as it is routed sometimes to those folders. Moreover, the exam should be rescheduled at least 24 hours prior to the appointment so the fee won't be forfeited. 

Meanwhile, to make sure that I got you well covered, if you need further assistance after contacting the support team provided, kindly provide the case ID to the private message I have initiated along with the requested information so I can follow up with them on your behalf. 

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Best Regards,

Hi Ketki,

I hope you are doing well,

I just want to verify if you already reached out to Pearson VUE  or ESI support team ( if you use a company discount)  regarding your exam, and If you still need my assistance after contacting the provided support team, please reply to the private message with your case ID along with the requested information so I can follow up with them on your behalf.

 Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.

Best Regards, 

Hi Ketki,

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.