How to Retrieve My MCSC Certification from >removed<?

Hi, Rama.

Thank you for contacting the Microsoft community.

As we understand from your post, you are having trouble accessing your MCSC Certification, as it is missing from your Learn profile. We are happy to help!

To properly assist you, we need you to please share with us a PSR (Problems Steps Recorder) recording, showing what you see when you select the "Credentials" tab and click "Certifications" to view and share your Certificates, as well as the account you are using to sign in.

If you have multiple Microsoft accounts/email addresses, please include what you see when you sign into your Learn profile with every one of your accounts, as your Certificates could have been achieved with a different account.

Please bear in mind that the following steps must also be included in the recording:

1. Use Internet Explorer (version 9 or above) or Edge.

2. Clear all cookies and cache.

3. Allow all third-party cookies.

4. Use the InPrivate option in Internet Explorer or Edge.

You can use PSR (Problems Steps Recorder) tool by following the steps below:

• Windows: https://support.microsoft.com/en-us/help/22878/windows-10-record-steps

• Mac: https://support.apple.com/en-us/HT208721

After using the PSR tool to go through the troubleshooting steps, please provide us with the recording through the Private Message we have started asking for more information. Please remember not to share any of your personal information outside of the Private Message.

To use the Private Message feature, please look at the right side of the page and click the icon seen in the image below:

We are looking forward to your response. If we do not receive a response, the case will be closed and locked after two business days.

Sincerely,

Hi, Rama.

We hope this message finds you well.

For us to proceed with your case, we require some additional details surrounding your account.

Due to the nature of the information required, we ask that you please utilize the Private Message feature.

If no response is received, we will proceed to close and lock the case after one business day.

Kind regards,

Hi, Rama.

We hope this message finds you well.

To assist you in this matter, we need to collect personal information.

To ensure that your privacy is maintained, please utilize the Private Message feature to provide us with the information we have requested.

Let us know if additional assistance is needed. If no response is received, we will close the case within the next business day.

Best regards,

Hi, Rama.