Hello VKrav.
Welcome to Microsoft’s Community.
We understand that your Certificate does not have the “share” button. We will gladly assist.
To assist you with this issue, we need you to please provide us with a PSR (Problem Steps Recorder), where we can evidence the situation. It is necessary that the email address used at the time of accessing is displayed, as well as for the issue you encounter. We advise you to take multiple screenshots of these if necessary.
Bear in mind that all the below steps must show in the recording:
Select Start record.
Start Microsoft Edge’s InPrivate mode (accessible by clicking the drop-down menu on the top right section of the browser or pressing the key combination Ctrl + Shift + N).
Clear browsing history, cookies, and cached data.
Click on this link to go to Microsoft Learn.
Record until you visualize the issue. Make extra clicks to capture the last error you see.
Select Stop Record.
In the Save As dialog box, type a name for the file, and then select Save.
Please click on the screen to confirm that the PSR will record everything, especially the last page
Keep in mind the PSR tool is set to a limit of 25 screenshots as a default, if you need a higher number of pictures to show the process, please change the number to at least 100 screenshots in the tool’s settings.
You will be able to use the PSR following the link specified for your operating system:
· Windows: https://support.microsoft.com/en-us/help/22878/windows-10-record-steps
· Mac: https://support.apple.com/en-us/HT208721
We have started a Private Message where we will request some details about your account to complete a validation process. You can access it from the link below:
- Private Messages - Microsoft Community
If we do not receive a response within one business day, we will proceed to close and lock this case.
Kind regards,
