I cannot login to my MCP

Hello Abanoub.

Welcome to Microsoft’s Community.

We understand that you have been facing issues accessing your Microsoft Learn Profile. We will gladly assist.

To continue assisting you, please provide us with a PSR (Problem Steps Recorder), where we can evidence the situation. It is necessary that the email address used at the time of accessing is displayed, as well as for the issue you encounter. We advise you to take multiple screenshots of these if necessary.

1. Select Start record.

2. Clear your browser’s cached data and cookies.

3. Use InPrivate browsing with Microsoft Edge.

4. Sign in to Microsoft Learn.

5. Record until you see the error.

6. Select Stop Record. 

7. In the Save As dialog box, type a name for the file, and then select Save. 

Keep in mind the PSR tool is set to a limit of 25 screenshots as a default, if you need a higher number of pictures to show the process, please change the number to at least 100 screenshots in the tool’s settings.

You will be able to use the PSR following the link specified for your operating system:

· Windows: https://support.microsoft.com/en-us/help/22878/windows-10-record-steps

· Mac: https://support.apple.com/en-us/HT208721

We have started a Private Message where we will request some details about your account to complete a validation process. You can access it from the link below:

 Private Messages - Microsoft Community

We will be waiting for your response, if no response is received, the case will be closed and locked after two business days.

Best regard,

Hello Abanoub.

To continue assisting you in this matter, we need to collect the previously requested information. To ensure that your privacy is maintained, please utilize the Private Messaging feature. 

Let us know if additional assistance is needed. If no response is received, we will proceed to close and lock the case within one business day.

Regards,

Hello Abanoub.

For continued assistance and due to the nature of the information needed, please utilize our Private Messaging feature to ensure that your information is secure.

If no response is received, we will proceed to close and lock the case on the next business day.

Best regards,

Hello Abanoub.

We have not been able to get a hold of you and we will have to proceed with the closure and locking of this Forum. We know that your inquiry might not be resolved yet, but you are very important to us and that is why we want to invite you to please contact us again if any questions or issues arise. You can easily do so by posting a new question.

Please note that once the Thread has been locked and closed, you cannot reply. We wish we could be of more help, but if any additional assistance is needed, we will be happy to jump in and take a look.

Best wishes,