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I can't redeem my voucher!

Hello,


I have got into a webinar, Microsoft Training Day AZ-900, which allowed me to get a free attempt for the exam, but the thing is that I can't claim it or even schedule my attempt. First, I need to ask for a validation key, once I enter my email and click send code, I wait for 10 mins or so to get it finally in my junk folder. The thing is that it does not work at all. What should I do?


PS. Please, don't tell me to delete the cache or anything like that or to use the legacy Edge. I think the problem is with the service provider, not me or my device.

Answer
Answer

Hi Zakeraya,    

Thank you for contacting the Microsoft Community.   

I am sorry to hear that the verification code is no longer valid due to a delay in delivery. Allow me to assist you to make sure that you can get a new one so you can proceed in checking your discount's eligibility.

As I've checked, the verification code is only valid for 15 minutes and it could be the reason why it is no longer working. Nothing to worry, you can click the “resend code” button to generate a new one. 

In addition, I appreciate your initiative in trying some basic troubleshooting. If there is still a delay in receiving this, it would be best to try the workarounds below:

1. If you are using a work machine, please try to use a different device or personal computer to make sure that there’s no restriction.       

2. Use the new MS Edge browser that you can download here.       

3. Use an Incognito or InPrivate browser and go to Microsoft Certification Dashboard then sign in with the Microsoft account and password associated with your certification.       

4. Go back to the Dashboard and try to redeem the discount by following this instructional video. 

If the issue persists after following the steps above, please provide us with the details I requested via private message so I can have it escalated for resolution.  

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.  

Cheers, 

Jham_G
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Question Info

Last updated July 13, 2024 Views 113 Applies to: