I have a problem with my address with Pearson | Vue

Hello, RTAR82!

Welcome to Microsoft´s Community, here your inquiries are always well received.

We hope this message finds you well.

As we understand, the information shown on your MC Profile is different than the information holds in your Pearson VUE profile.

We will be more than glad to assist you, to do so please share some information we require through the Private Message we have initiated. Once we receive it, we will check in detail your MC Profile.

Bear in mind that if we do not receive a response within two business days, the thread will be closed and locked.

 We are looking forward to your response,

Hi Vannesa,

The requested data are sent in private message.

Thanks,

RTAR82

Hello, RTAR!

We hope you have a good day.

Thank you so much for sharing the information requested, we love active Learners like you in this great community.

We would like to let you know that in order to continue with the investigation, our Specialized Team requires you to please share, over the Private Message, a screenshot of the interaction with Pearson VUE where you contacted the Proctor support team but you were redirected to the Microsoft Support. This way, our Escalation Team can see what actions we can take from our end.

Once we receive this information, we will be pleased to move forward and start the investigation process, so we can attend your inquiry in the best way possible. Thank you so much for your collaboration, it is highly appreciated.

Please let us know if you have further questions, we will be glad to clarify them. Bear in mind that if we do not receive any response within two business day, the thread will be closed and locked.

We are attentive to your response,

Hi Vannessa,

The requested data are sent in private message.

Thanks,

RTAR82

Hello, RTAR!

We hope you are doing great today.

We want to thank you so much for sharing the information requested, we really appreciate it. We would like to inform you that our Specialized Team has started an investigation to solve your request in the best way possible. In case you have questions or comments, you can share them over a Private Message. 

Once we have an update regarding the progress of your case, we will get back to keep you posted. Please bear in mind that it might take 3 to 5 business days to provide you with further updates. 

Kind regards,

Hello, RTAR!

We hope your weekend was great.

We just wanted to let you know that our Specialized Team is still looking into your case, once we have a response from them, we will contact you back so you can have all the details on your case.

If you have any comments or inquires, feel free to let us know so we can help out.

Wishing you a lovely week,

Hello, RTAR82!

We hope you are doing great.

Following up on your case, we wanted to keep you informed and let you know that we continue working on this situation. Your patience is highly appreciated. As soon as the Specialized Team in charge responds you will be the first one to know, we will get back to you within 2 business days.

Once again, thank you so much for your patience.

Kind regards, 

Hello, RTAR!

We hope this message finds you well.

We want to thank you for your patience during the investigation of your case.

We would like to inform you that our Specialized Team shared the following update to solve your request:

1. Clear your browser’s cached data and cookies.   

2. Use InPrivate browsing with Microsoft Edge.   

3. Click on this link to go to Your Dashboard.   

4. Log in using the email address associated with your MC Profile.   

5. Click on Edit Profile and update your information.

6. Please type your actual home address in the address field.

7. Click on Save.

8. Now, please simulate the steps to schedule an Exam and check if your home address shows correctly updated on the Pearson VUE side.

Please know that as soon as you edit and save your information in the MC Profile, your details will get updated from the Proctor side too.

However, if you followed the instructions below, but you keep visualizing your old home address from the Pearson VUE side, please create a screen recording using the PSR (Problem Steps Recorder) tool where we can see you follow all the listed steps. Click here to know how to use the PSR. Make sure steps 1 to 8 are correctly recorded.

Please save the PSR on your files and share it through the Private Message so we can continue the assistance.

If the information we shared was helpful, please let us know by choosing “Yes” where it says, “Did this solve your problem?” located in the bottom right corner of this post. This will let us know if your support experience has been great or how we can improve it.  

We are attentive to your response, bear in mind that we do not receive updates from you within two business days, the thread will be concluded.

Kind regards,

Hello, RTAR!

We hope this message finds you well.

Since we have not received a response from you, we will proceed in closing and locking this case. If the resolution provided did not resolve the issue, please let us know by posting a new question/entry, we will be happy to jump in and take a look. 

If the information we shared was helpful, please let us know by choosing “Yes” where it says, “Did this solve your problem?” located in the bottom right corner of the thread. This will let us know if your support experience has been great or how we can improve it. 

Kind regards,