I Have completed MS-102: Microsoft 365 Administrator and passed, but i am unable to download the certificate and badge

Hello, Krishnasumanth B.

Thank you for contacting Microsoft Community.  

Based on your inquiry, we understand you are unable to see your Administrator Expert Certificate on your Learn Profile after passing the MS-102 Exam.

If you passed only the MS-102 Exam, please note that this does not issue any certificate until the certification prerequisite is completed. To obtain the Administrator Expert certification, must complete the following requirements:

1. Pass the MS-102 Exam

2. Have active one of the following certifications:

• Microsoft 365 Certified: Endpoint Administrator Associate (Requires passing the MD-102 Exam)

• Microsoft 365 Certified: Teams Administrator Associate (Requires passing the MS-700 Exam)

• Microsoft Certified: Identity and Access Administrator Associate (Requires passing the SC-300 Exam)

• Microsoft Certified: Information Protection and Compliance Administrator Associate (Requires passing the SC-400 Exam)

For additional information, please refer to the Certification prerequisites in the Expert certification page below:

• Microsoft 365 Certified: Administrator Expert - Certifications | Microsoft Learn

Important: the certification page lists the Messaging Administrator Associate as one of the prerequisite options. However, the page is pending to update and remove this retired certification from the list.

However, if you have already completed any of the requisites listed above, please reply to this message and we will continue assisting you.

If your inquiry is answered and no additional assistance is required, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, it will be closed and locked after one business day.

Best Regards,

Hello, Krishnasumanth B.

We hope you are doing well.

We wish we could be of more help. However, since we did not receive further replies from your end, we require closing and locking this case. If the resolution provided did not fix the issue or answer your inquiry, we invite you to post a new question.

Please keep in mind that once this case has been locked and closed, you cannot reply.

Best regards,