i registered for the exam DP-100, it is not showing up in the account.

Hi Brintha,

Thank you for contacting the Microsoft Community.

Understanding the importance of managing your exam appointments is crucial, as it gives you the power to reschedule or cancel an exam if necessary. Let me guide you on how to access your registered exams on your Learn profile.

For us to have a full visibility of the error, please send us a step-by-step screenshot using Problem Steps Recorder (PSR) (click this link for MAC device) throughout the entire process, starting from the sign-in page up until the last page that shows the error through the private message I have initiated along with the requested information. This will help me investigate further.

Please be advised that in order for you to successfully access your appointment, you must log in to your Learning Dashboard using the same email address you used when you registered for your exam. Please Log in to Microsoft Learn using all the possible Microsoft accounts that you have.

Meanwhile, due to improvements to our security processes, we cannot merge two Learn Profiles that are associated with two different personal email accounts, or MSAs. Since both of your profiles contain credentials, we recommend using the one with the most up to date or relevant credentials and discontinue use of the other. If you have already earned Microsoft Certifications in each record, you will need to share those transcripts separately.

Furthermore, if you have used a company discount, I recommend you reach out to the ESI Support Team for immediate assistance as they can take care of the communication with your exam provider in modifying your appointment. You may inform them of the situation that you experienced. Please make sure to log in using your work email address and they typically respond within three to five business days. I provided their direct contact details to the private message I initiated.

Should you need additional assistance after obtaining the Case ID for exam provider, kindly provide it through the private message.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Sincerely,

Hi Brintha,

I trust all is well with you.

I just want to follow up you were able to see your DP-100 on your Learn profile.

To ensure everything is covered, please let me know if you need additional assistance. I'm more than happy to help.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Sincerely,

Hi.

I sent you the details. could you please check. sorry for late response.

Thank you

Br

Brintha

Hi Brintha,

I trust all is well with you.

Thank you for sharing the requested information. I was able to locate and verify your account. Based on the invoice you sent, the email address that you have provided is the one that was used to register for your DP-100 exam. Kindly log in to your Learning Dashboard using the same email address.

Meanwhile, since you used a company discount, I recommend you reach out to the ESI Support Team for immediate assistance as to why it is not showing on your Learn dashboard. You may inform them of the situation that you experienced. Please make sure to log in using your work email address and they typically respond within three to five business days. I provided their direct contact details to the private message.

Should you need additional assistance after obtaining the Case ID for exam provider, kindly provide it through the private message.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Sincerely,

Hi

I cannot see the exam yet. Please find the screenshot of it.

Thanks

Best regards

Brintha

**Removed**

***Personal Information deleted by the moderator. Please see the Microsoft’s Community Code of Conduct for more information on how you can protect your privacy***

Hi Brintha,

I trust all is well with you.

Thank you for sharing a screenshot. If it is still not showing, kindly log in to Microsoft Learn using all the possible Microsoft accounts that you have.

Meanwhile, for immediate assistance as to why it is not showing on your Learn dashboard, since you are an ESI Learner, I recommend you reach out to the ESI Support Team. You may inform them of the situation that you experienced. Please make sure to log in using your work email address and they typically respond within three to five business days.

Should you need additional assistance after obtaining the Case ID for exam provider, kindly provide it through the private message.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Sincerely,

Hi

Thanks for your reply. I cannot access to my university email now. Thats why i gave my outlook address when i register for exam. I got the invoice to that email id. Could please prioritise this case. I have to complete this exam asap. I cannot wait long. Could you please help me?

Thankyou

Hi Brintha,

I trust all is well with you.

Thank you for letting me know. I understand the urgency of your situation. Since you’re unable to access your university email and need to complete the exam as soon as possible, I will escalate it to the support team and we will help you open a ticket with the ESI support team. Kindly provide your work email through the private message.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Sincerely,

Hi.

This is my university email: **Removed**

Thankyou

***Personal Information deleted by the moderator. Please see the Microsoft’s Community Code of Conduct for more information on how you can protect your privacy***

Hi.

How long does it take? Can you try to fix This asap. I need to do the Exam for asap. Pls consider this as high priority.

Thanks in advance