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I took the MS 70-271 in ***** and I am unable to find the certification in my profile

I was recently asked to upload proof of a certification that I took a long time ***** and I no longer have the paper documents showing I passed the exam. I was told that I could go to learn.microsoft.com and login to find it however I'm unable to locate it. It shows that I have 0 certifications. Is there someone that can look this up even though it is very old.

Thanks so much

Tony

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.*** 

Hi, Tony.

 

Thank you for reaching out the Microsoft´s Community.

 

We understand you want to know about your Microsoft Certification Profile and will be happy to assist you as soon as we can.

 

In this case, to have access to your account we recommend you use the following option: Recover your account or you can contact the Accounts and Billing Department by calling 1-800-642-7676 in the US.

 

We have opened a Private Message where we have requested information related to your Certification Profile to continue with the process.

 

To use the Private Message Feature please look at the right side of the page and click the icon seen in the image below:

 

Image

 

We look forward to your response. In case we do not receive a response within two business days, the thread will be concluded, once concluded you will not be able to reply through either channel.

 

 

Kind regards,

Santiago Suarez
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business day

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Hi, Tony.

 

Thank you for the information provided in your last response, we really appreciate it.

We want you to know that with the information provided in your Private Message, we were unable to confirm the account details. For this, we have requested further information to continue with your case.

 

After reviewing this feature, you can let us know if you have other concerns. We will be waiting for your comments if more questions arise.

Consider that if we do not get any answer within the next two business days, the forum will be concluded. 

Best regards,

Santiago Suarez
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business day

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Sorry this didn't help.

Great! Thanks for your feedback.

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Hi, Tony.

We hope you are having an enjoyable day. Thank you in advance for your patience and understanding, 

We have not been able to get a hold of you and we will have to proceed with the closure and locking of this Forum.

You are important to us and that is why we want to invite you to please contact us again if any questions or issues arise. You can easily do so by posting a new question.  

We wish we could be of more help, but if any additional assistance is needed, we will be happy to jump in and look.

Please keep in mind that once this case has been locked and closed, you cannot reply on either opened channel.

Best regards,

Santiago Suarez
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business day

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Sorry this didn't help.

Great! Thanks for your feedback.

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Last updated May 18, 2023 Views 52 Applies to: