I was kicked out of the PL-300 exam for taking an unscheduled break

Hi SARAH,

Thank you for contacting the Microsoft Community.

I understand how important it is for you to complete this exam and have a fair testing experience. Your determination is commendable. Rest assured; I am here to support you in addressing this matter.

I'm glad to hear that you passed the exam despite the issue you've encountered. Please know that your feedback is valuable and it’s important that your concerns are addressed. With the experiences that you've had during your exam, you can also submit your personal feedback through Pearson Vue. You may refer to Feedback and complaints | Pearson qualifications. Your insights are valuable and can contribute to continuous improvement.

It’s evident that you’re dedicated to adhering to the exam terms. For future reference and have a wider information, as per the Frequently asked questions (FAQs) about online proctored exams, yes, it is allowed to have 5 minutes unscheduled breaks that don't need to be requested in advance.

Once you are on break, you will see the exam clock on your screen. The exam timer will continue running and inform you of the remaining questions. To ensure that your exam is not revoked, please make sure to initiate a break in the exam UI. Kindly refer to the sample image below:

For more detailed reference, you may also visit Unscheduled breaks on exams.

I hope this information helps. If you need further assistance or have any questions, please don't hesitate to reach out. Your feedback is important, and I'm here to help with any concerns you may have.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.  

Regards,