Hi Dhanush,
Thank you for contacting the Microsoft Community.
Your dedication and willingness in taking a Microsoft Exam is truly appreciated and admired as I understand that that you have experienced a technical issue during your exam. Allow me to direct you to the correct path to move forward.
As per the requirements on OnVUE Candidate Technical must be met to avoid encountering any system issue, on the same computer and in the same location you’ll be taking the exam to make sure your computer, internet connection, and location are compatible with the OnVUE software requirements, and ensure to log onto your computer as an administrator to determine if any background processes are running and stop them. For help with enabling administrative permissions, see documentation for Windows and Mac.
Meanwhile, according to the about online exams with Pearson Vue page, once a technical issue is encountered during your scheduled exam, it must be reported to the exam delivery provider for immediately for further investigation as they have direct access to your appointment and can provide recommendations such as rescheduling or other retake options. Please reach out to them using the link below:
Pearson VUE Support: https://home.pearsonvue.com/microsoft/contact
Meanwhile, if you are utilizing an ESI/Company discount, I recommend contacting the ESI Support team as they will be the one who will coordinate with Pearson VUE Support to reschedule your exam with the same discount initially used. You can reach them out using the link below:
ESI Support Team: http://esisupport.microsoft.com/
If in any case that you have already contacted them, kindly provide us with the case ID they have provided through the private message I have initiated along with the additional information so we can follow up with them on your behalf.
Furthermore, the time and effort invested in scheduling an exam is something that should not be ignored, and I want to make sure all your hard work will be worth it. Given how essential your time is, I can understand how disappointed you were with the whole experience. You can be sure that I will be working with you to have this looked at.
As your feedback is valuable and will not only assist us in resolving your specific issue but also benefit future candidates facing similar challenges. it is part of our commitment to continuous improvement; I encourage you to share your experience through the link below as your input helps us enhance our services and better support our candidates in their exam journey.
Feedback and complaints | Pearson qualifications
Alternatively, you may want to consider taking the exam at a testing center if you prefer a more reliable test environment the exam for a smoother exam delivery experience or you may refer to the OnVUE technical requirements to avoid issues while taking the exam online.
I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.
Warm Regards,
