I'm not able to schedule online, Pearson VUE wants the ESI 50% voucher number but I can't find it

Hi AHaidar,

Thank you for contacting the Microsoft Community.

It is my understanding that you encountered an error while trying to schedule an exam, and I understand how valuable it is for you to apply your ESI voucher. Rest assured that I will provide the needed information to proceed.

To ensure that you are able to schedule an exam, you may refer to the following steps to schedule the AZ-104 exam:

1. Go to AZ-104 on Microsoft learn, then scroll down to schedule an exam. Once you click the schedule button, you will be required to sign into your certification profile using your personal Microsoft account.

2. A discount will be listed at the top of the page; you can check your discount eligibility for other email addresses in the box below if you have a voucher less discount and if you have a voucher code discount, please proceed to the checkout page.

3. Procced to select “Schedule exam”, Kindly follow the on-screen steps to select a location if you want to take the exam at the testing center. Moreover, you will be required to test the system on the same devices and in the same location you’ll be taking the exam for online examination.

4. After you schedule your exam appointment this will proceed on the payment page. Once registered, your appointment will appear in your Learn profile under Certifications.

Meanwhile, if you are still encountering an error while scheduling an exam, I highly suggest contacting the ESI support team as they are best equipped with options to help you further with company discounts and can work with Pearson VUE on your behalf. You can contact them through the link below and use your work email address when creating a ticket with them:

ESI Support Team: http://esisupport.microsoft.com/en-US 

Please allow a generous amount of time as there’s a slight delay in receiving their response due to the volume of cases that they are currently handling. Rest assured you that the specialized team will take good care of your issue and a resolution will be provided

In addition, to make sure that I got you well covered, if you need further assistance after contacting the support team provided or if you have already contacted them, kindly provide the case ID to the private message I have initiated along with the requested information. 

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Best Regards,

Hi AHaidar,

I hope you are doing well,

I just want to follow up with you if you still need further assistance regarding your exam and if you already contacted the ESI support team. Kindly provide the case ID to the private message I have initiated along with the requested information so I can follow up with them on your behalf. 

Otherwise, if this solves your problem, please indicate “Yes” to the question. If your inquiry was not fully resolved, please post a new question so we may continue in assisting you. This case will now be closed and locked.

Best Regards, 

Hi AHaidar,

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Best Regards,