Keep getting "We encountered an unexpected error. Please try again later. If this issue continues, please contact site support." for any Microsoft cert exam

Hi Sapna,

Thank you for contacting the Microsoft community.

This will allow us to investigate this issue further.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through private messages. If the resolution provided did not resolve the issue, please post a new question.

Sincerely,

Hi Lawrence,

I did some troubleshooting to identify why the new submit form for the exam registration is failing on my behalf, and I discovered the following issue:

The form cannot handle the characters "ä", "ö" and "ü" in the fields. This issue occurs on both the "en-us" and "de-de" pages, although it should definitely work on the "de-de" page as these characters are commonly used by germans, austrians and so on. When any of these characters are used in the form, I receive a 500 Internal Server Error at https://learn.microsoft.com/api/certification/pvuetransfer with the following response:
{

"errorCode": "pvueTransferFailed",

"message": "An unexpected error occurred. Please try again later.",

"detail": "An unexpected error occurred. Please try again later."

}

While I understand that users could replace "ä", "ö" and "ü" with "ae", "oe" and "ue" respectively, the old form handled these characters without issues. Therefore, the error message should provide more clarity, as an internal server error is not ideal and suggests that exceptions are being thrown.

This might be the reason why this issue is still being reported even though it has been fixed (maybe cach clearing is a option too :D). If there is a more appropriate place to report this issue, could you please provide me with the relevant link?

Additionally, on the "de-de" page, i found two translation errors:


"Zustand" should be "Bundesland" and "Postal code" should be "Postleitzahl".

Thank you for your assistance.

Best regards,
Fabian

Hi Fabian,

Wishing you all the best!

Your efforts are much appreciated as your knowledge and expertise to help the learners on the Microsoft community is deeply appreciated.

Furthermore, normally, special characters or diacritics on your information such as the address, name or the phone number causes issues when registering for an exam or when rescheduling as the system only recognizes roman alphabets. Reason why we advise candidates to use the roman alphabet counterpart.

Moreover, we verified this as well and have duplicated the same error you encounter, our support team has taken this into account as this is hugely a significant help while in the process of updating the Microsoft Learn experience.

Sincerely,

Hi Sapna,

I hope you're doing well.

As part of my commitment to ensure that you are well covered, please let me know if you have any further questions or need additional assistance.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Best Regards,

Hi Sapna,

I hope all is well with you.

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Kind regards,