Hello, Ingridt.
We are glad to have you at Microsoft´s Community.
After doing some research, we found that there is another thread open regarding the same matter. With that said, we will proceed closing and locking this thread, but please rest assured we will continue looking into the situation you are experiencing.
Please reference to that interaction with the following ticket number: Work Microsoft partner and personal email - Training, Certification, and Program Support.
Sincerely,