Hello
I have registered my live ID 2 days ago and still don't have email with MC ID and Access code to MCP portal.
When will I receive them?
Microsoft Credentials support is now available through our new web form. 👉https://aka.ms/credentialssupport
July 3, 2025
Microsoft Credentials support is now available through our new web form. 👉https://aka.ms/credentialssupport
Hello
I have registered my live ID 2 days ago and still don't have email with MC ID and Access code to MCP portal.
When will I receive them?
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Hi Olik02,
Thank you for letting us know.
To check on this further, please respond through the private message I have initiated requesting for information to locate and verify your profile. To see this option, please click the photo below.
Once your profile is verified, I will provide your MCID and generate a one-time access code in order for you to access your account.
Also, You may check your spam/junk folders first to see if an email was already sent.
I look forward to your response.
Please note that if no response has been received after two business days, the case will be closed and locked. Thank you
Regards,
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Hi Olik02,
We haven’t received any response from you today. We’ll keep the case open and provide you an update on the next business day.
Regards,
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I'll get an ID code after I pass the exam, when I get my certificate, right?
Thanks
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Hi Olik02,
If the exam will be taken through Pearson VUE your account will be automatically migrated, therefor no need to wait for an access code. If it will be taken from Certiport, That’s the only time you will receive an email with access code.
Let me know if you have other questions.
If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after two business days. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If your inquiry was not fully resolved, please post a new question so we may continue in assisting you.
Regards,
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Hi Olik02,
You please check your spam/junk folders.
If no email is sent, I can send the access code, please provide the details requested in the private message.
I look forward to your response.
Please note that if no response has been received after two business days, the case will be closed and locked.
Thank you,
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Hi Olik02,
We haven’t received any response from you today. We’ll keep the case open and provide you an update on the next business day.
Regards,
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Hi Olik02,
For continued assistance and due to the nature of the information needed, please utilize our Private Messaging feature to ensure that your information is secure.
Regards,
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Hi Olik02,
We would like to continue assisting you. Please respond in this post so that we can resolve your concern on the next business day.
Regards,
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Hi Olik02,
To continue assisting you in this matter, we need to collect personal information. To ensure that your privacy is maintained, please utilize the Private Messaging feature. Let us know if additional assistance is needed.
Regards,
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Hi Olik02,
We still have not received an update from you. Once we receive a response, we'll proceed in providing a resolution on the next business day. If no response was received, we'll proceed in closing the case.
Regards,
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