Microsoft 365 Certified: Enterprise Administrator Expert certification

Hello Daniel.

Thank you for contacting Microsoft Community.

As we understand, you are missing a Certification from your profile.

We have started a Private Message where we will request details regarding your account to complete the evaluation process. You can access this private message on the top right corner of this page, as shown in the image below:

To protect your data, send the information over the Private Message and once we have received your comments, we will validate the profile and get back to you with updates.

We look forward to your response. In case we do not receive an answer within two business days the thread will be closed and locked, and you will not be able to reply through either channel.

Best wishes,

Hello Daniel.

Hope this message finds you very well. thank you for sending us the information requested.

After verifying your account, we would like to inform you that we found your Certification profile under the email address: (Private message)

How you previously stated that "Both Certification profile and MS Learn accounts under personal email address (Private Messages - Microsoft Community)" we went added and updated your Certification profile email to Private Messages - Microsoft Community

Please confirm to us if you can access it without problems and if you can now view your Certificate. Remember that the system takes 24-48 hours to update the information and after that you will be able to see your Learning History under the account.

 Please let us know if you have any other questions, or if the assistance given solved your request, please indicate “Yes” to the question shown below and we will proceed with the closure of this thread. In case we do not receive a response, it will be closed and locked in the next two business days. 

Best wishes always,

Hello Daniel.

Hope this message finds you very well. Thank you for your response, we look forward to know if you are able to view your Certificate as expected.

In case we do not receive a response, it will be closed and locked in the next two business days. 

Best wishes always,

Hello Daniel.

Hope you had a wonderful week, thank you for your patience and for letting us know about this new issue appearing in your profile.

We want to inform you that we received an update from our Engineers over the course of the day in regard of the error screen on your Certifications tab form your Learn Profile.

They will be providing the necessary updates over the course of the next days. Please keep this forum at reach for any news in regards of this matter:

Alert! Certification Dashboard not available for some users. - Training, Certification, and Program Support (microsoft.com)

https://trainingsupport.microsoft.com/en-us/mcp/forum/all/alert-certification-dashboard-not-available-for/110619e2-14f4-4f61-b109-53ed138ad2cb

Since it is confirmed that this issue is being handled by a different Support Team, please note that no further actions remain from our end.

In case no response is received we will proceed to close and lock the case after one business day.

Wishing you an amazing Friday!!  

Hello Daniel.

Thank you for getting back to us and for taking the time to send us this information.

We want to let you know that we have escalated your case to our Team in charge of further review.

Once we have an update regarding the progress of your case, we will get back to keeping you posted. Please bear in mind that it might take 3 to 5 business days to provide you with further updates.

Wishing you an amazing day,

Hello Daniel.

We just wanted to check in and let you know that we are still waiting for a response from our specialized team. You can be confident that we will come back to you as soon as possible with an update.

Thank you in advance for your patience throughout the entire process, we really appreciate it.

Best wishes,  

Hello Daniel.

Thank you so much for your response.

We completely understand that this is taking a significant amount of time and we appreciate your patience every step of the way. Please allow us to take the necessary actions and to exhaust all our resources to provide you with a resolution as soon as possible. All the necessary parties are aware of your case, and we will do our best to reach a solution. Please let me know if you have any questions.

Once we have an update regarding the progress of your case, we will get back to keeping you posted. Please bear in mind that it might take 3 to 5 business days to provide you with further updates.

Best Wishes Always!

Hello Daniel.

Hope you are having a wonderful day, thank you for your response and for your patience in this whole process.

Please note, that to earn the Microsoft 365 Certified: Administrator Expert Certification, you will need to present the Exam MS-102: Microsoft 365 Administrator before the Exams MD-100 and Exam MD-101 are retired. If not presented before the Exams MD-100 and Exam MD-101 are retired you will need to present any of the following prerequisite to earn the Certification for Microsoft 365 Certified: Administrator Expert:

• Microsoft 365 Certified: Messaging Administrator Associate - Certifications | Microsoft Learn

• Microsoft 365 Certified: Teams Administrator Associate - Certifications | Microsoft Learn

• Microsoft Certified: Identity and Access Administrator Associate - Certifications | Microsoft Learn

• Microsoft Certified: Information Protection and Compliance Administrator Associate - Certifications | Microsoft Learn

Please let us know if you have any other questions, or if the assistance given solved your request, please indicate “Yes” to the question on the Public Forum and we will proceed with the closure of this thread. In case we do not receive a response, it will be closed and locked in the next two business days. 

Best wishes always,

Hello Daniel.

Hope this message finds you very well. Thank you for your response.

Following your first questions, no if you present the Exam MS-700: Managing Microsoft Teams, you will not earn the Certificate wanted. As you already have the prerequisite which are MS-100 and MS-101. Now all you need to do is present the Exam MS-102: Microsoft 365 Administrator , to earn the Certification for Microsoft 365 Certified: Administrator Expert - Certifications | Microsoft Learn.

Also we apologize for our previous mistake with the exams names. MD-101 and MD-100 instead of MS-100 and MS-101.

Please let us know if you have any other questions, or if the assistance given solved your request, please indicate “Yes” to the question on the Public Forum and we will proceed with the closure of this thread. In case we do not receive a response, it will be closed and locked in the next two business days. 

Best wishes always,

Hello Daniel.

Hope you had a wonderful weekend, thank you for response and patience.

Please note that on the imagen below, kindly provided by you the Required Exams, means that you will need to pass MS-700 to obtain only the Certification for Microsoft 365 Certified: Teams Administrator Associate.

Please note that, for the Certification Microsoft 365 Certified: Administrator Expert , you need to obtain first one Prerequisite and then one Exam.

Keeping in mind, that you already have the Prerequisites MS-101 and MS-100, now you only need to pass the Exam MS-102: Microsoft 365 Administrator - to obtain the Certification for Microsoft 365 Certified: Administrator Expert.

Please let us know if you have any other questions, or if the assistance given solved your request, please indicate “Yes” to the question on the Public Forum and we will proceed with the closure of this thread. In case we do not receive a response, it will be closed and locked in the next two business days. 

Best wishes always,