Microsoft Account Already Linked to Another Account / This email address is already associated with another profile.

When I try to access SharePoint sites or login to Edge, I can't and get the messages in the header.

It feels like I have two profiles with the same email and I have no idea how to resolve this - please can anyone advise?

Many thanks,


Sarah

Answer
Answer

Hi, Sarah!

We hope this message finds you well.

Our team would like to know if the resolution provided solved your inquiry and if additional assistance is needed. Otherwise, we will proceed to close and lock the case within the next business day.

Kind regards,

Victor Guerrero
Microsoft Community Support
Support Hours: Monday to Friday 7:30 – 17:30 EST
(Except US Public Holidays)
Estimated Response Time – within 1 Business Day

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Last updated July 9, 2025 Views 291 Applies to: