My Microsoft certificate, Microsoft 365 Certified: Modern Desktop Administrator Associate, has expired because both emails ended up in the spam folder. Is there anything I can do about this?
Microsoft Credentials Support Has Moved!
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Microsoft Credentials support is now available through our new web form. 👉https://aka.ms/credentialssupport
July 3, 2025
Microsoft Credentials Support Has Moved!
..
Microsoft Credentials support is now available through our new web form. 👉https://aka.ms/credentialssupport
Microsoft Certification retired
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Hello, Timothy!
We appreciate your resolution confirmation. This case will now be closed and locked.
If you have another inquiry, you can let us know by posting a New Question/Entry, and we will be happy to take a jump and help you with your concern related to Microsoft Certified Professional.
We invite you to visit the following link to learn more about the Microsoft Certified Professional Program (Aligning accounts between Certification Profile and Learn Profile | Microsoft Docs) By linking your Microsoft Certification Profile with Microsoft Learn, you have access to free training modules and learning paths to help you prepare for future certifications, as well as having access to the Renewal Assessments for your achieved Role-Based Certificates.
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Hello, Timothy!
We received an answer from our Specialized Team!
We are pleased to inform you that we have obtained a response from the support team in charge, and they were able to grant you an Extension.
Please check and take the assessment no later than one day before the new expiration date given and avoid last minute. You can refer to the Private Messages for more information about your extension.
This is a one-time extension exception and cannot be repeated.
We really appreciate that you contacted us, and we would like to know if we can be of further assistance or if we shall proceed with the end of this Forum.
If the information we shared was helpful, please let us know by choosing “Yes” where it says, “Did this solve your problem?” located in the bottom right corner of the thread. This will let us know if your support experience has been great or how we can improve it.
In case we do not receive a response, the thread will be closed and locked within the next business day.
Kindly,
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business day
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Last updated June 12, 2023 Views 28 Applies to: