Microsoft Ignite Challenge Ended Early - It's *removed* and it's gone

Hello craiguccini!

Thank you for contacting the Microsoft community.

As we understand from your post, you were not able to complete your Microsoft Learn Challenge, because it ended before the estimated time. We are happy to help you!

Please know that you have reached the Microsoft Credentials Support, and our team provides support related to MCP Portal, any other platform or product is out of our scope, and the Certifications that we handle are the ones you can find through the following link: Become Microsoft Certified.

To verify the error, please share with us a PSR (Problems Steps Recorder) recording, showing the error.

Please bear in mind that the following steps must also be included in the recording:

1. Use Internet Explorer (version 9 or above) or Edge.

2. Clear all cookies and cache.

3. Allow all third-party cookies.

4. Use the InPrivate option in Internet Explorer or Edge.

You can use PSR (Problems Steps Recorder) tool by following the steps below:

• Windows: https://support.microsoft.com/en-us/help/22878/windows-10-record-steps

• Mac: https://support.apple.com/en-us/HT208721

If you are still unable to find your certificate, we opened a Private Message where we have requested information related to your Learn account to verify it and properly assist you. You can find the access to the Private Message, on the top right corner of this screen, as shown in the image below.

 We are looking forward to your information. Just a heads up, remember to only send your private information through private message, in order to protect your data.

If no response is received within two business days, we will proceed to close and lock this case as well as the Private Message.

Kind regards,

Hello craiguccini!

At the time of our response, we want to inform you that a general issue affecting our candidates' access to their Learn Challenge was confirmed. Our engineers have confirmed that the issue has been fixed.

You can complete a basic troubleshooting to avoid errors:

1. Use Internet Explorer (version 9 or above) or Edge.

2. Clear all cookies and cache.

3. Allow all third-party cookies.

4. Use the InPrivate option in Internet Explorer or Edge.

To continue assisting you in this matter, we need to collect personal information. To ensure that your privacy is maintained, please utilize this Private Messaging feature, and please send the details requested Private Message proceed. Let us know if additional assistance is needed. If no response is received, we will proceed with closing the case within one business day.

Sincerely,

Hello craiguccini!

We hope this message finds you well.

To continue assisting you in this matter, we need to collect personal information. To ensure that your privacy is maintained, please utilize this Private Messaging feature, and please send the details requested Private Message proceed. Let us know if additional assistance is needed. If no response is received, we will proceed with closing the case the next business day.

Kindly,

Hello! I took your advice and managed to finish the challenge on an in private tab. Thanks!

Hello craiguccini!

Thank you for the resolution confirmation!

We will proceed to close and lock this case, however, if by any chance you need us again, please do not hesitate to contact us back. We will be happy to help.

Please keep in mind that once this case has been locked and closed, you cannot reply.

Wishing you the best,