Microsoft Learn account error

I have a problem where I cannot access my Microsoft Learn account.

When I log into my account, Microsoft Learn asks me "You're signed in as: ".

After clicking next it asks: "Create your profile" and I need to input a Display name. After doing that I click next.

Next Learn asks: "Stay up to date" where I need to fill in my email and country. Then I can click "Save".

After doing that Microsoft Learn will show me "You are all set".

I can choose two options:

-"OK"

-"View your profile"

Choosing one of the options will both result in the same result.

After clicking one of the options I will be sent to the Microsoft Learn homepage for a brief moment and then I will be forwarded to the message ""You're signed in as: ".

Then I need to fill in the same information again. After that I will be sent back to the same questions.

I am stuck in that loop and there is no possibility to get out of the loop.

This results in me being unable to get into Microsoft Learn, training for exams and viewing my certifications.

I hope someone can help me solving this issue.

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Replies (2)

Franklin T

Hello KevinSchaap.

Welcome to Microsoft Community. We hope this message finds you well.

Based on your inquiry, we understand that you have been facing issues trying to access your profile on Microsoft Learn.

As much as Microsoft Certification Program would like to assist you with this situation, inquiries regarding Learn Profiles are being supported by MS Learn support. You can reach out Microsoft Learn through this troubleshooting guide or provide specific feedback to Microsoft Learn by reporting an issue.

As our support scope is limited to Certifications, and our access to the Learn Platform is very limited; we kindly recommend you to contact the MS Learn team so they can help you with this matter.

You can easily contact the MS Learn team the link below: Microsoft Learn support - Troubleshooting known issues | Microsoft Docs

Please be advised that Microsoft Certification Program handles inquiry related to Microsoft Certification Profiles, certificates and Exams that are being taken from the Learning Site and is different from MS Learn who offer assistance with courses, modules and labs for an exam.

If you have another question or require assistance regarding Certifications or Certification Profile, do not hesitate to let us know. If we do not receive a response, the case will be closed and locked after one business day.

Kind regards,

Franklin Torres
Microsoft Community Support
Support Hours: Monday to Friday 7:30-17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business Day

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Franklin T

Hello, KevinSchaap.

We hope everything is going well for you.

Unfortunately, we did not get an answer from you within the expected time frame. Hence, we will proceed to close and lock this case. Please note that once this thread has been closed and locked, you cannot reply over this channel.

If you need further assistance regarding your Microsoft’s Certification Profile, you can easily reach out to us by posting a New Question.

Wish you the best,

Franklin Torres
Microsoft Community Support
Support Hours: Monday to Friday 7:30-17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business Day

KevinSchaap

Microsoft Learn account error

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Franklin T

Franklin T

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Replies (2)