Microsoft Learn Profile Email Address

Hello Alwyn I Rautenbach!

Welcome back to the Microsoft Community.  

Based on your inquiry, we understand you want to know the MSA (Microsoft Account) linked to your Learn profile. We are glad to help.

Starting July 8, 2024, Certification profiles contents migrated to MS Learn and now certification contents are managed via Learn Profile. Some of the previous services related to Certification Profiles are now self-assisted (profiles merging, legal name change, etc.)

With the changes implemented in our platform (links below), our internal security policies were updated, and our Support Team is no longer able to confirm to our customers any personal information from their Learn Profiles or complete any of the aforementioned processes.

• Microsoft Learn frequently asked questions (FAQs) - Credentials | Microsoft Learn

• New! Updated Microsoft Learn Exam Registration Experience (July 8th, - Training, Certification, and Program Support

Microsoft Learn doesn't manage Learn profiles on behalf of users. Online authentication via a Microsoft account (MSA or Microsoft Entra ID) is the only method to verify ownership and access a Learn profile. If you have lost access to the account associated with your Learn profile and no longer have access to your Learn profile, you'll have to recover the authentication account through its recovery process to regain access to your Learn profile.

• Help with the Microsoft account recovery form - Microsoft Support

• Recover your account

We hope this is useful to you, if there is anything else we can do for you, please do not hesitate to stay connected with us.

If no additional assistance is required, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, it will be closed and locked after one business day.

Best Regards,

Hello Alwyn I Rautenbach!

Hope you are doing well.

We would like to know if the resolution provided solved your inquiry and if additional assistance is needed. Otherwise, we will proceed to close and lock the case within the next business day.

Kindly,

Hello Alwyn I Rautenbach!

Unfortunately, we have not been able to get an answer from you and we will have to proceed with the closure and locking of this Forum. Note that once this thread has been closed and locked, you cannot reply over this channel.

We know that your inquiry might not be resolved yet, but you are important to us and that is why we want to invite you to please not hesitate to reach out to us.

If you need further assistance in regards of your Microsoft’s Certification Profile. You can easily do so by posting a New Question.

Sincerely,