Microsoft learn stuck on "compiling your assessment" for AZ-104 practice exam

Hello, Harsh Ravuri.

We appreciate your reaching out to Microsoft Community.

Based on your inquiry, we understand that you are having issues with your assessment for AZ-104. We are glad to help you.

We kindly ask you to proceed with the following steps, so we can investigate the reason you are presenting this issue.

First, please let's follow the troubleshooting steps below, to rule out browser-related issues: 

1. Make sure to use an up-to-date browser. (e.g., Edge). 

2. Clear cache and cookies: make sure you check Preserve Favorites website data and check both, Temporary Internet Files and Cookies, and then click Delete.  

3. On the Delete Browsing History window, make sure to uncheck Preserve Favorites website data and check both, Temporary Internet Files and Cookies, then click Delete. 

4. Allow all third-party cookies through browser settings. 

5. Please make sure that you have the latest version of the Edge browser. 

6. Access in a Microsoft Edge InPrivate browser.

7. You can find instructions on how to collect a Newtwork trace in the following link: How to collect a network trace | Microsoft Learn

If there are no changes, please send us a recording of the dashboard through Private Messages - Microsoft Community showing the options that you have tried so far, you will be able to use PSR (Problems Steps Recorder) following the next steps:  

• Windows: https://support.microsoft.com/en-us/help/22878/windows-10-record-steps  

• Mac: https://support.apple.com/en-us/HT208721 

It is necessary to display the email address used at the time of accessing the Learn Profile page, and the error message you encounter while presenting the renewal assessment; we advise you to take multiple screenshots of these if necessary.  

Keep in mind the PSR tool is set to a limit of 25 screenshots as a default, if you need a higher number of pictures to show the process, please change the number to at least 100 screenshots in the tool’s settings.  

We look forward to hearing from you again. Please keep in mind, if no response is received, we will close the case in the next two (2) business days.

Best regards,

None of this works and it has already been more than 24 hours since I have posted. I cannot waste hours and hours of time on a practice test. Please fix microsoft learn before you start offering practice exams on there. I can see from my google searches that I am not the only one with similar issues.

You can go ahead and close this case.

Hello, Harsh Ravuri.

We greatly appreciate your confirmation in the thread. This will result in the case being closed and locked. Rest assured, we’ll continue to stay informed and be ready to assist you whenever you require help.