Hello, David Serna Gutiérrez.
We appreciate your reaching out to Microsoft Community.
According to your request, we understand that you wish to transfer your current MSA to a different one. We are happy to help with this process.
Due to the updates that have been implemented to the Learn platform over the course of the past few days, and the improvements in our security processes, our support team is no longer able to verify or update any Microsoft Accounts associated with your Certification Profile.
Please note that the system currently allows us to add an additional account, such as your main personal account, the system permits adding 1 to 5 work accounts to a personal account, but it does not allow associating two personal accounts within a single learning profile
This is because, since July 8, 2024, our platform has undergone significant changes: Keeping Certification and Learn Profiles is no longer required, as the Certification Profiles have moved to MS Learn. For this reason, properties such as MCID or Certification Profile are no longer in use. Instead, the certification progress from our candidates will be contained directly on their Learn profiles.
For additional information, you can click on the following link: Microsoft Learn frequently asked questions (FAQs) | Microsoft
If you want to find information on different topics, you can navigate to the section at the beginning of the link and choose the topic you’re interested in.
Feel free to reach out if you need additional support with your Learn Profile. We’re here to assist and ensure your satisfaction.
If we do not receive a response, the case will be closed and locked after (1) one business day.
Best regards,
