Missing exam voucher codes

Hi Thomas,

Thank you for contacting the Microsoft Community.

I understand that you didn’t receive the voucher code in your thank-you email. I know how important it is for you to take advantage of the voucher you earned from completing the event. Allow me to extend my assistance to have this resolved.

We have received multiple reports from other candidates regarding the Missing voucher code not being included in the "thank you email". With this kindly provide us with the requested information through the private message that I initiated.

Once received, this will allow us to liaise your case with our Support Team and expedite a resolution smoothly.

Kindly note that the Virtual Training Day discount code cannot be combined with other discounts and is only valid for 90 days from the first day of your scheduled training/event date.

For more information and guidance about the event, feel free to check out the sticky post or visit the Microsoft Virtual Training Days event page. Additionally, you'll find useful details about discounted certification exams in the FAQ section.

To learn more about using the voucher once you receive it, check out the "Vouchers and Redeeming Discounts" section on Microsoft Learn.

Please let me know if you need further assistance. I'm more than happy to help.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Sincerely,

Hi Thomas,

I trust all is well with you.

To ensure everything is covered, please let me know if you need additional assistance. I'm more than happy to help.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Sincerely,

Thanks,

I'd not seen notification of a reply, so apologies for the delay. I've replied to your PM.

Regards,

Thomas

Hi Thomas,

Thank you for providing the requested information.

I have now forwarded your case to the support team, for further investigation.

You may send me a private message if you want to know the status of the escalation. At the same time, we will be updating this public post every 3-5 business days.

For your reference, I have provided your case ID via private message.

Sincerely,

Hi Thomas,

I trust all is well with you.

Great news! I have received an update from the support team. For candidates who participated in the Microsoft Azure Virtual Training Day and received an email with a blank voucher code, please note that the MVTD Team has resent an email containing the voucher code. Kindly check the email you used when you joined the event or check your spam/junk folder as the email might have landed there.

Please be advised when redeeming the voucher code. On the screen where you enter payment and billing information, select “Add Voucher or Promo Code” and follow the on-screen instructions to redeem your voucher. Please see sample image below:

You may visit Vouchers and redeeming discounts | Microsoft Learn for your reference.

Kindly let me know if further assistance is needed. I'm more than happy to help.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question. 

Sincerely,

Hi Thomas,

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Best Regards,