Ask a new question

My Microsoft Learn profile I had before, which suddenly disappeared.

My Microsoft Learn profile I had before, which suddenly disappeared:I don't know why, but today, when I logged into the Microsoft Learn site, it asked me to create a new Learn Profile for my personal account that I was logged in with, which already had a Learn Profile created that I used on a daily basis.

I do not want to create a new profile because I have a lot of all the achievements, training, and Applied Skills credentials that I have earned. Any assistance will be greatly appreciated. his is painful as I reference my achievements (Trophies, badges... etc) as part of my skills. I think when I last looked, I had approx 38 badges and approx 8 trophies. Do we have a status on this yet. Thank you in advance. Someone please HELP. I have posted in other channels wit no help. Please help. Thank you. ***************



***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***


***Moderator moved this thread from Microsoft Credentials/ Applied Skills/ Other to Microsoft Credentials/ Certification Profile/ Sign In/ Microsoft Account Issue***

Hello, mckinnm2000.

 

We would like to inform you that we moved your thread from Microsoft Credentials / Courses and Course Content / MS Learn to Microsoft Credentials / Applied Skills / Other. An Exams specialist moderator will respond to you within the next business day. Please stay connected while they reach out on this forum. 

 

Kind regards,

Nicolás Niño
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST (Except US Public Holidays)
Estimated Response Time: Within 1 Business day

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hello, mckinnm2000.

Thank you for contacting Microsoft Community.  

Based on your inquiry, we understand you found out that your Learn Profile was no longer available.

Please note that we are unable to verify information or perform processes on any given Learn Profile, due to our limited access to the MS Learn platform. Our support team only assists on Certification profiles inquiries.

However, we would like to check with our other support teams any possible workaround.

For this we have opened a Private Message where we have requested information related to your Certification Profile in order to verify it and assist you accordingly. You can access the following link: 

Initiate Private Message

We are looking forward to your information. If no response is received within two business days, we will proceed to close and lock this case as well as the Private Message.

Best regards

Nicolás Niño
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST (Except US Public Holidays)
Estimated Response Time: Within 1 Business day

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Same symptoms: My learn profile disapeared - Training, Certification, and Program Support (microsoft.com)

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Thank you. My profile is *** Email address is removed for privacy ***.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hello, mckinnm2000.

We hope you are doing well.

Since we have not received a response from you, we will proceed in closing and locking this case. If you still require assistance, please post a new question. We will be happy to jump in and take a look.

Please keep in mind that once this case has been locked and closed, you cannot reply in either channel.

Best regards,

Nicolás Niño
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST (Except US Public Holidays)
Estimated Response Time: Within 1 Business day

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info

Last updated April 15, 2024 Views 93 Applies to: