My OneVue app is not clearing the system test

Hi DivyanshiS,

Thank you so much for providing the ESI Case ID.

I also checked the open case from ESI Support, and I can see that the status is ongoing. Since your case is now being handled by the correct team, I highly suggest continuing to coordinate with the ESI Support to resolve your issue.

Thank you so much again for your patience.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.

Kind Regards,

Hi DivyanshiS,

I appreciate your response.

I have responded to your concern via private message. Please check the private message for a detailed response.

Please let me know if any additional help is needed.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Kind Regards,