Hi, I received an email that I have passed MB-820 beta exam, but I have not received the certificate. It hasn't showed up on credentials page either, only the passed exam.
Not able to access my MB-820 Certificate
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Hello Tamazi!
Thank you for contacting Microsoft's Community.
Based on your inquiry, we understand you require assistance with your missing certification. We will be happy to help you.
We have initiated a Private Message where we will request further information about your account to complete the evaluation process. You can access this private message on the top right corner of this page, as shown in the image below:
To protect your data, send the information over the Private Message and once we have received your comments, we will validate the profile and get back to you with updates.
We would be grateful for your response. In case we do not receive an answer within two business days, the thread will be closed and locked, and you will not be able to reply through either channel.
Kindly,
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business Day
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Hello Tamazi!
Hope you are doing well.
We are waiting for your response. Otherwise, we will proceed to close and lock the case within one business day.
Kindly,
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business Day
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Reported content has been submitted
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Sorry this didn't help.
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Question Info
Last updated June 17, 2025 Views 11 Applies to: