Not getting congratulations email and certificate profile still not updated yet

Hello XUÂN,

Thank you for contacting the Microsoft Community.

It's my understanding that you weren't able to receive a congratulatory email for your AZ-700 exam, and the certificate isn't reflected on your dashboard. Let me be of help by sharing with you further information regarding this matter and investigating the issue.

Upon checking, the congratulatory email along with a copy of your score reports will be sent to the email address you used for registration. I highly suggest checking your email's spam and junk messages as well, as it might have landed in these folders.

Also, I appreciate you sharing a copy of your exam details. With that, I was able to verify your AZ-700 exam status and verify that it is successfully reflected in our system.

In addition, a duplicate profile was found using your email address that needs to be merged to ensure that all of your learning activities are in one account, as this is also one of the reasons why the exam is missing from your dashboard. Since you don't have an upcoming appointment that might cause delay in consolidating your account, I have sent more information to our private message to proceed with the merging process.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Hello XUÂN,

I hope you're doing great.

Thank you for confirming that you were able to find your congratulatory email in your spam folders.

Furthermore, I was able to successfully consolidated your duplicate profiles. To access your profile using your preferred Microsoft Account, please follow the migrations steps below:

1.     Use Chrome/Edge browser in InPrivate/Incognito. 

To avoid duplicate accounts in the future, I highly suggest you use the same information (e.g. name, email address, mailing address, phone number) on your current Microsoft Certification account when registering for exam/accessing the Learning Site.

In addition, you can access your Certificate by following the instructions on the Access your certificates page. For score reports, please use this How to access your score report page.

Please let me know how things turn out. If any error persists, please let me know.

I am hoping to receive a response from you.

NOTE: Please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.

Regards,

Hello XUÂN,

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Best regards,