Not receiving confirmation emails for virtual events

Hi,



I registered for the following event but didn't receive any confirmation mail for the same or the link to join the event:

Microsoft Events - AI Skilling Week Tag 1 - Kick-Off.

Reregistering show a warning that my mailaddress has already been registered.



It has been confirmed by an MS M365 Admin Support agent that this mail has not been delivered to our tenant.

Please look into my issue.



Kind regards.






Answer
Answer

Hi Sébastien,

Thank you for your response.

After reviewing the event you registered for, I found that it falls under other Microsoft events, separate from the Microsoft Credentials exams. Our support scope includes assistance with exam registration, accessing Microsoft Credentials exams, and related profiles/benefits, as well as events listed in the MVTD sticky post

I maximized my resources, and the nearest department you can contact for issues with the event you signed up for, it’s best to contact the Microsoft 365 Support Team. They have visibility into your registered email since they were able to also confirm that the confirmation link was not delivered to your mailing system. They are equipped to resolve the missing confirmation link issue for the event.

If in any case that you have questions that is within my scope of support, please let me know and I'll gladly assist.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.

Kind regards,

Isa_G17
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Last updated September 3, 2024 Views 96 Applies to: