Not Receiving Emails from Microsoft Regarding Exam Schedules and My Certification Badge is not found in Credly

Hello Rishitha,

Thank you for contacting the Microsoft Community.

I understand that you accessed your exams through your Learn dashboard but were unable to receive exam registration confirmations and certificates via email. I will ensure to provide you with options on how to obtain them.

Upon checking, the confirmation of your exam and certificates will be sent to the email you used for registration. Be sure to check your email's spam and junk messages as well, as it might have landed in these folders.

If it's still missing, it would be best to contact the exam delivery provider to resend exam confirmation. They have real-time access to your appointment. Visit the links below for the testing center where you scheduled your appointment:

Pearson VUE: https://home.pearsonvue.com/microsoft/contact (select your region)

Certiport: https://certiport.pearsonvue.com/Support.aspx

To access and share your certificates to Credly, please check View, use, and share certificates and badges page (be sure that you are signed in using the correct account).

You can also share with me the requested details I sent via private message to locate and verify your profile.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Regards,

Hello Rishitha,

Thank you for responding to our private message.

We are still waiting for you to share your MCID with me so that I can locate and verify your profile. Once your profile is verified, we can check the correct email address to which your confirmation emails were sent. Alternatively, you can also check your certification profile and look for the 'Contact email' section. You can then check this email for the confirmation emails.

Meanwhile, please confirm whether you were able to contact the exam delivery provider to resend your exam confirmations. If you were able to do so, please let me know, and I will proceed to move this thread to our Certification Team. They will provide you with proper guidance and instructions regarding your missing badges in Credly.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. 

Hello Rishitha,

Due to the wrong email address i have entered in microsoft certification portal so i lost my certification mails containing my earned badges so to claim those badges i badly need those mails now i have updated the correct email address now.! how can i get those mails again..?

Hello, Rishitha!

We understand from your post, your Badge does not appear on your Credly Account.

We have started a Private Message where we will request details regarding your account to complete an evaluation process. You can access this private message on the top right corner of this page, as shown in the image below:

Also, we invite you to provide us with a PSR (Problem Steps Recorder), so we can evidence the situation. 

To protect your data, send the information over the Private Message and once we have received your comments, we will validate the profile and get back to you with updates.

We look forward to your response. In case we do not receive an answer within two business days the thread will be closed and locked, and you will not be able to reply through either channel.  

Kindly,

Hello, Rishitha!

Unfortunately, we have not been able to get an answer from you and we will have to proceed with the closure and locking of this Forum. Note that once this thread has been closed and locked, you cannot reply over this channel.