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OnVUE-3.20.31.exe doesn't do anything after downloaded. In short, exam is not starting. Want to reschedule the exam

When I click on the Start exam on my certification dashboard, the below page comes.

After I download OnVUE-3.20.31.exe a run it, nothing happens at all. Tried it 100 times and on a different browsers. My laptop has the latest configuration.

No error, no message, nothing is happening at all.

Also, this is Saturday so no support at all.

So just its all **** up. I want to reschedule my exam. Please help.

Hi Milan Hingu,

 

You can log onto your certification dashboard to reschedule the exam yourself if it has been 24 to 30 hours since the exam appointment. 

 

If you face any issue, I can help by sending your details to Pearson VUE and one of their support team members will contact you. However, Due to increased volume and demand with OnVUE and due to the wide variation of potential problems (internet connection, equipment issues, application issue, etc.)  Kindly expect a little delay in response time. I just need to collect a few pieces of information, so I have initiated a private messagesession with you. 

 

Regards,

Vijay Shetty

Support Hours: Monday-Friday

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Hello Vijay,

The issue is the software required to be start off to initiate the exam, which first downloads after copying Access Code, didn't start at all after multiple installations as you can see in my screenshots.

So it's not my fault at all. 

I want to reschedule my exam now. 

Please let me know how to proceed with that.

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any update Vijay?

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Hi Milan Hingu,

 

I have initiated private message. Please provide us the requested details in private message to assist you further.

 

Regards,

Vijay Shetty

Support Hours: Monday-Friday

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Hi Milan Hingu,

 

Please provide the requested information in private message to assist further.

 

Kindly confirm within 1 business day, otherwise the thread will be automatically closed, locked, and marked as answered.

 

Regards,

Vijay Shetty

Support Hours: Monday-Friday

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Last updated June 21, 2024 Views 913 Applies to: