OnVUE exam delayed 1 hour and I can't Reschedule the appointment

Hi there,

Candidate:

***REMOVED***

Candidate ID:

‎***REMOVED***

Hope you are well.

I checked in the exam AZ104 30 minutes prior, and waited for 1 and a half hours to start the exam. During the waiting time, I contacted OnVUE via an instruction link that poped up on screen. However, nobody helped me as below: Finally the exam started, and the proctor agreed to reschedule my exam. However, I can't see any button to reschedule when I click the link provided. This is the 2nd time the exam delayed more than 1 hour. I am feeling so sad now. Hope anyone here could help.

***REMOVED***

I called OnVUE, they created the Case number: ***REMOVED***for me. I am not sure if I can get the rescheduled soon.

Thanks.

Best wishes,

***Personal Information deleted by the moderator. Please see the Microsoft’s Community Code of Conduct for more information on how you can protect your privacy***

Answer
Answer

Hi Shuya,

I hope you are doing well.

Your patience and understanding are greatly appreciated. I just received an update with our support team about your escalated case. Please check the private message I have initiated. Now, for your exam, kindly follow the steps on our Register and schedule an exam to book an appointment for your exam.

I hope this information helps and if you need further assistance, please let us know.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.

Best regards,

Ford_R6
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Last updated July 12, 2024 Views 106 Applies to: