OnVue.System test validation issue - pop-up warning window with "Communications error has occurred. ..." message after clicking "Launch simulation".

Hello Oleksandr,

Thank you for your response and for all the information you provided via private message.

I would like to ask for your confirmation if you are able to take your scheduled exam on that day, for me to check all the possible options to help you.

Also, what happened after you filled in the form through Pearson Vue? Have you not received any assistance yet?

On the other hand, using the details you provided, I checked your account in our database and see that you have a duplicate profile that may cause an error in the system of OnVue app, please see our private message for the details.

What we can do to avoid any issue in your future exam is to consolidate your two profiles.

Meanwhile, we can only proceed with the merging process if you don’t have any upcoming exam scheduled, this is to avoid appointment deletion.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If your inquiry was not fully resolved, please post a new question.

Best Regards,

Hello Oleksandr,

Thank you for letting me know about this and I do appreciate your response.

Nothing to worry, your experience has been submitted to our concern team. You may want to submit your feedback or complain as well directly to Pearson VUE through this link that may help improve the services and quality of the testing center. 

On the other hand, kindly confirm if you have any upcoming scheduled exam so we can proceed in consolidating your two profiles, this is to ensure that you will not face any issue in your future exams.

I can also offer a Callback to further assist you with your concern and please choose your preferred time between 5:30am to 5:30pm Pacific time Monday to Friday.

Looking forward to your response.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If your inquiry was not fully resolved, please post a new question.

Best Regards,